Who can I contact for carrier support?

If you have questions about a load or need assistance, your first point of contact should always be your assigned Buchanan Logistics Carrier Sales Specialist. They can help with load details, appointment updates, communication, and most day-to-day transportation questions.

• If you need additional assistance, you can contact our Carrier Support team by emailing carrierinquiry@buchananlogistics.com.
• To submit an invoice, log in to the Buchanan Carrier Portal and upload your paperwork. If you have opted out of using the portal, invoices should be emailed to BCNL@buchananlogistics.com.

For questions regarding bills of lading (BOLs), invoice status, or payment inquiries, please contact our Carrier Pay team at carrierpay@buchananlogistics.com.

Additional Carriers and Transportation Partners Information

How do I track a load shipment? | Why do logistics companies use carrier networks? | How do I update my carrier information with Buchanan Logistics? | How do freight brokers reduce risk when selecting carriers? | Why is carrier qualification important? | Why do freight brokers use qualified carriers? | Buchanan Logistics Carrier Lane Request | Buchanan Connecting Carriers with Freight