Buchanan Logistics Privacy Policy
Buchanan Logistics, Inc. — Privacy Policy
Last updated: 12/04/2025
1. Introduction
We at Buchanan Logistics, Inc. respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services as a logistics company, 3PL freight brokerage, or transportation services provider. By visiting our site or working with us, you agree to this policy. If you do not agree, please do not use our site or services.
2. Information We Collect
We may collect personal information in three ways:
- Information you provide directly — for example, when you submit a rate request, carrier application, contact form, or request support, we may collect your name, company name, email address, phone number, company data, and other relevant freight/shipping information.
- Information collected automatically — when you browse our website, we may collect device information, browser details, IP address, browsing activity, pages visited, and usage data. This helps us improve our website and services.
- Information from third‑party partners — we may receive data from analytics services, vendors, or partners who support our operations (for example for load tracking, quoting, or analytics).
We do not sell or trade your personal information to third‑party marketers without explicit notice.
3. How We Use Information
We use your information to:
- Provide and manage our freight brokerage, transportation, and 3PL services.
- Process rate requests, carrier applications, load tracking, billing, and shipment notifications.
- Maintain customer support and offer 24/7 support access.
- Send promotional materials or service updates if you opted in.
- Improve website performance, security, and user experience.
- Prevent fraud, unauthorized access, or harmful activity.
4. Cookies, Tracking & Advertising
We use cookies and similar technologies to remember site preferences, measure usage, and support analytics. We may also use advertising tools (e.g., remarketing) to show relevant ads to users. You can manage or disable cookies in your browser settings. If you opt‑out or block cookies, parts of the site may not function as intended.
5. Your Rights and Choices
Depending on where you are located, you may have rights to:
- Access personal information we hold about you.
- Request correction or deletion of your information.
- Request a copy or transfer of your data.
- Withdraw consent to data processing.
- Opt out of marketing communications.
If you wish to exercise these rights, please email us or call 1‑888‑544‑4285.
6. Data Security and Retention
We use administrative, technical, and organizational measures to protect your information. We store personal data only as long as necessary to provide services or comply with legal obligations. No data system is perfect but we follow strong security standards.
7. Sharing Information
We may share information with:
- Service providers and vendors who help operate our platforms (e.g., analytics, IT support, load tracking systems).
- Legal or regulatory authorities if required.
- Affiliates or business partners in events like mergers or acquisitions.
We will not share your data with third‑party marketers without notice.
8. External Links
Our website may include links to external sites. We are not responsible for the content or privacy practices of those external sites.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from minors. If we learn we collected such data, we will delete it.
10. Changes to This Privacy Policy
We may update this policy when our practices or legal requirements change. We will post changes here with a new “Last updated” date.
11. Contact Information
If you have questions or requests regarding your personal information, please contact us at:
Phone: 1‑888‑544‑4285
