How does Buchanan Logistics protect information?

Buchanan Logistics uses administrative, technical, and organizational safeguards to protect customer, freight, and shipment data.

Why is information collected?

To provide freight brokerage, transportation management, shipment tracking, customer support, billing, and logistics services.

How are cookies used?

Cookies support website functionality, security, analytics, and user experience.

Can I access, correct, or delete my information?

Yes. Requests may be submitted subject to applicable laws and operational requirements.

Does Buchanan share information with third parties?

Information may be shared with approved providers, technology partners, compliance services, or legal authorities when required.

Buchanan Logistics Privacy Policy

Q: What information does Buchanan Logistics collect?

Information may include names, company names, email addresses, phone numbers, shipment details, carrier data, and form submissions.

Q: How can I opt out of marketing communications?

Users may unsubscribe from marketing emails or SMS messages or contact Buchanan directly.

Buchanan Logistics, Inc. — Privacy Policy

Last updated: 12/04/2025

1. Introduction

We at Buchanan Logistics, Inc. respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services as a logistics company, 3PL freight brokerage, or transportation services provider. By visiting our site or working with us, you agree to this policy. If you do not agree, please do not use our site or services.

2. Information We Collect

We may collect personal information in three ways:

Information you provide directly — for example, when you submit a rate request, carrier application, contact form, or request support, we may collect your name, company name, email address, phone number, company data, and other relevant freight/shipping information.
Information collected automatically — when you browse our website, we may collect device information, browser details, IP address, browsing activity, pages visited, and usage data. This helps us improve our website and services.
Information from third‑party partners — we may receive data from analytics services, vendors, or partners who support our operations (for example for load tracking, quoting, or analytics).

We do not sell or trade your personal information to third‑party marketers without explicit notice.

3. How We Use Information

We use your information to:

Provide and manage our freight brokerage, transportation, and 3PL services.
Process rate requests, carrier applications, load tracking, billing, and shipment notifications.
Maintain customer support and offer 24/7 support access.
Send promotional materials or service updates if you opted in.
Improve website performance, security, and user experience.
Prevent fraud, unauthorized access, or harmful activity.

4. Cookies, Tracking & Advertising

We use cookies and similar technologies to remember site preferences, measure usage, and support analytics. We may also use advertising tools (e.g., remarketing) to show relevant ads to users. You can manage or disable cookies in your browser settings. If you opt‑out or block cookies, parts of the site may not function as intended. For additional information, visit our Cookie Policy page here.

5. Your Rights and Choices

Depending on where you are located, you may have rights to:

Access personal information we hold about you.
Request correction or deletion of your information.
Request a copy or transfer of your data.
Withdraw consent to data processing.
Opt out of marketing communications.

If you wish to exercise these rights, please email us or call 1‑888‑544‑4285.

6. Data Security and Retention

We use administrative, technical, and organizational measures to protect your information. We store personal data only as long as necessary to provide services or comply with legal obligations. No data system is perfect but we follow strong security standards.

7. Sharing Information

We may share information with:

Service providers and vendors who help operate our platforms (e.g., analytics, IT support, load tracking systems).
Legal or regulatory authorities if required.
Affiliates or business partners in events like mergers or acquisitions.

We will not share your data with third‑party marketers without notice.

8. External Links

Our website may include links to external sites. We are not responsible for the content or privacy practices of those external sites.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If we learn we collected such data, we will delete it.

10. Changes to This Privacy Policy

We may update this policy when our practices or legal requirements change. We will post changes here with a new “Last updated” date.

11. SMS Terms and Conditions

SMS For Consent Communication

The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications. If you have consented to receive text messages from Buchanan Logistics, Inc., you may receive text messages related to: appointment reminders, communication, meetings, and follow-up on cases.

For Example: Hello, thank you for contacting Buchanan Logistics, Inc., how can we help you? Reply STOP to opt-out at any time. Message and data rates may apply, for assistance, text HELP or visit our website Buchanan Logistics, Inc.

Message Frequency: Our SMS message frequency will be from 50 to 1000 text messages daily across all users.

Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method: Customer will Opt-In for SMS messaging from Buchanan Logistics, Inc. through intake forms on their website located at www.buchananlogistics.com, this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-out: Customer will be able to opt out of SMS messaging from Buchanan Logistics, Inc., by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can opt back in at any time by replying START.

12. Contact Information

If you have questions or requests regarding your personal information, please contact us at:

Phone: 1‑888‑544‑4285

Email: david.mcconnehey@buchananlogistics.com

Address: 5130 Executive Blvd., Fort Wayne, IN 46808, USA

Frequently Asked Questions About Privacy and Data Protection

How does Buchanan Logistics protect customer information?

Buchanan Logistics uses administrative, technical, and organizational safeguards to help protect customer information, freight data, shipment details, and business communications. We continuously work to maintain secure systems and responsible data management practices throughout our logistics operations.

What personal information does Buchanan Logistics collect?

Buchanan Logistics may collect information such as names, company names, email addresses, phone numbers, shipment details, carrier information, and information submitted through quote requests, contact forms, carrier applications, and customer support requests.

Why does Buchanan Logistics collect personal information?

Information is collected to provide freight brokerage services, transportation management solutions, shipment tracking, customer support, billing, load coordination, carrier onboarding, and other logistics-related services.

Does Buchanan Logistics sell personal information?

No. Buchanan Logistics does not sell personal information to third-party marketers. Information is only shared when necessary to support business operations, service delivery, legal requirements, or authorized vendor relationships.

How does Buchanan Logistics use cookies?

Cookies help improve website functionality, remember user preferences, analyze website performance, enhance security, and improve the overall user experience. Users may manage cookie preferences through their browser settings.

Can I request access to my personal information?

Yes. Depending on applicable laws and regulations, individuals may request access to personal information maintained by Buchanan Logistics and may inquire about how their information is being used.

Can I request that my information be corrected or deleted?

Yes. Individuals may request updates, corrections, or deletion of eligible personal information, subject to legal, regulatory, and operational requirements.

How does Buchanan Logistics protect shipment and freight information?

Buchanan Logistics applies security measures to help safeguard freight-related information, shipment details, customer communications, carrier records, and transportation data used in daily logistics operations.

Does Buchanan Logistics share information with third parties?

Buchanan Logistics may share information with approved service providers, technology partners, compliance providers, payment processors, analytics platforms, and legal authorities when necessary to operate logistics services or comply with legal obligations.

How long does Buchanan Logistics retain personal information?

Information is retained only as long as necessary to provide services, support business operations, meet contractual obligations, comply with legal requirements, and maintain appropriate business records.

How can I opt out of marketing communications?

Individuals may opt out of marketing emails, promotional communications, and SMS messaging by following unsubscribe instructions, replying STOP to text messages when applicable, or contacting Buchanan Logistics directly.

Why is privacy important in the transportation and logistics industry?

Privacy is important because logistics companies manage customer information, shipment data, carrier records, freight documentation, and transportation communications that require responsible handling, security, and regulatory compliance.