Terms of Service

Terms of Service

Last Updated 12/04/2025

1. Acceptance of Terms

By using Buchanan Logistics’ website (www.buchananlogistics.com), submitting a rate request, or otherwise engaging our services (freight brokerage, managed logistics, expedited freight, heavy/oversize loads, HAZMAT where applicable, etc.), you agree to these Terms of Service. If you do not agree, you should not use our website or request services.

2. Services Provided

Buchanan Logistics offers full-service freight brokerage and managed logistics solutions — including full truckload (FTL), less-than-truckload (LTL), expedited freight, drop-deck or flatbed when needed, heavy or oversize loads, HAZMAT-certified freight, 3PL managed logistics, and supply-chain support (unrelated to services provided by Buchanan Hauling and Rigging, Inc. unless otherwise contracted to do so as a separate service provider).

3. Quotes, Rate Requests, and Acceptance

All rate quotes, freight pricing, or service proposals provided by Buchanan are estimates based on information available at the time of inquiry (cargo type, weight/volume, origin/destination, special requirements, timing, regulatory constraints, etc.). Such quotes remain valid for the period indicated (or, if none indicated, for 30 days), and are non-binding until confirmed by the customer in writing or agreed electronic form. Changes in shipment details may require a revised quote or trigger adjustments to price and availability.

4. Permits, Compliance, and Customer Responsibilities

For shipments involving heavy, oversized, hazardous, or otherwise regulated cargo, you must provide accurate and complete information (cargo description, classification, special handling requirements, HAZMAT documentation if applicable, origin/destination, delivery timeline, site access, loading/unloading details, etc.). While Buchanan will use reasonable efforts — including our carrier network and compliance personnel — to arrange necessary permits or HAZMAT-compliant carriers, we cannot guarantee permit issuance, regulatory approvals, travel times, or routing.

5. Payment Terms

Invoices are payable as specified on the rate quote or service agreement. If payment terms are not otherwise specified in writing, payment is due net thirty (30) days from invoice date, unless otherwise agreed. Late payments may be subject to interest or suspension of services.

6. Liability & Insurance

Buchanan maintains appropriate cargo and liability insurance for shipments, subject to coverage limits disclosed in each quote or agreement. Our liability for loss, damage, or delay is limited to the amount covered by insurance (or other liability limits specified), except as required by law. Buchanan is not liable for indirect, incidental, or consequential damages — including lost profits, business interruption, or loss of use — even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold Buchanan, its officers, agents, employees, and affiliate carriers harmless from any claims, liabilities, damages, fines, penalties, or costs (including reasonable attorneys’ fees) arising from inaccurate or incomplete information you provide; improper packaging, labeling, or load securement; prohibited or improperly declared cargo; or failure to comply with applicable laws or regulations.

8. Termination or Refusal of Service

Buchanan reserves the right to refuse or terminate service if you breach these Terms, fail to provide accurate or complete information, fail to obtain required permits or documentation, fail to pay amounts due, or otherwise act in a manner that compromises safety, compliance, or operational integrity.

9. Website Use & Intellectual Property

All content on www.buchananlogistics.com (text, graphics, logos) is owned by or licensed to Buchanan. You may view, download, or print pages for your personal, non-commercial use only. Any other use — including reproduction, modification, redistribution — requires prior written consent.

10. Changes to Terms

We may update these Terms of Service from time to time. The “Last Updated” date indicates the current version. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Indiana without regard to conflict-of-law provisions. Any dispute arising under or related to these Terms or your use of Buchanan’s services or website shall be resolved in state or federal courts located in Allen County, Indiana, unless otherwise agreed in writing.

Other Links

For additional links related to Buchanan Logistics, Inc., see below

Frequently Asked Questions About Terms of Service

What are Terms of Service?

Terms of Service outline the rules, responsibilities, conditions, and legal requirements that govern the use of a website, services, content, and business interactions provided by Buchanan Logistics.

Why are Terms of Service important?

Terms of Service help define user responsibilities, service limitations, legal protections, acceptable use requirements, and the relationship between website visitors and Buchanan Logistics.

Do the Terms of Service apply to all website visitors?

Yes. Individuals who access or use the Buchanan Logistics website are generally subject to the Terms of Service and related business policies.

What responsibilities do users have under the Terms of Service?

Users are expected to comply with applicable laws, provide accurate information, respect intellectual property rights, and use website resources appropriately.

Can Buchanan Logistics update its Terms of Service?

Yes. Terms of Service may be updated periodically to reflect operational, legal, regulatory, or business changes. Users should review the page regularly for updates.

What is a limitation of liability clause?

A limitation of liability clause helps define circumstances where liability may be restricted and explains certain risks associated with website use or service-related activities.

How do Terms of Service relate to logistics services?

Terms of Service help establish expectations regarding website usage, service information, communications, customer responsibilities, and interactions related to logistics and freight brokerage services.

Do the Terms of Service protect intellectual property?

Yes. Terms of Service generally include provisions protecting website content, trademarks, logos, intellectual property, and other proprietary materials.

What should users do if they disagree with the Terms of Service?

Users who do not agree with the Terms of Service should discontinue use of the website and related online resources.

Where can users find additional legal and privacy information?

Additional information can be found in related policies, including the Privacy Policy, Cookie Policy, Legal Disclaimer, and other legal notices published by Buchanan Logistics.