Legal Disclaimer and Liability

Q: Does Buchanan Logistics guarantee delivery times?

No. Delivery times and transit durations are not guaranteed because freight transportation can be affected by weather, traffic, carrier issues, regulatory delays, and other events.

Q: Who is responsible for freight packaging and documentation?

The customer is responsible for proper packaging, labeling, documentation, and readiness for transport, including compliance for HAZMAT or regulated shipments.

Q: Can customers request additional cargo insurance?

Yes. Customers needing higher cargo insurance or added liability coverage should request it in writing before shipping.

Legal / Disclaimer

(Liability, Estimates / Quotes, Commitments)

Last Updated 12/04/2025

Buchanan Logistics is committed to providing professional, reliable logistics and freight brokerage services. However, by using our services and website, you understand and accept the following terms (services are unrelated to services provided by Buchanan Hauling and Rigging, Inc. unless otherwise contracted to do so as a separate service provider):

Freight transport and logistics inherently involve risks: delays, damages, mechanical failure, regulatory or permit delays (especially for heavy, oversized, or HAZMAT loads), carrier availability, weather, or other unforeseen events.
All quotes, rate estimates, transit time estimates, and delivery windows provided by Buchanan are estimates only, based on the information available at the time of quote. Actual costs, delivery times, routes, and shipment conditions may vary if cargo details, origin/destination, regulatory requirements, or other factors change.
Buchanan does not guarantee delivery times, transit durations, or absence of delays, damages, or losses.
You — the customer — must supply accurate, complete, and up-to-date information about your freight (dimensions, weight, classification, special handling, HAZMAT status), origin and destination, required permits, delivery windows or time constraints, loading/unloading site conditions, and any special requirements.
You are responsible for ensuring freight is properly packaged, labeled, documented (especially for HAZMAT), and ready for transport in compliance with all applicable laws and regulations.

Limitation of Liability

Buchanan’s liability for loss, damage, or delay is limited to the lesser of (a) the amount of proven damage or loss, or (b) the coverage or liability limits specified in our insurance or agreement — whichever is less. We disclaim any liability for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or loss of use.

No Warranty

All services are provided “as is” and “as available.” Buchanan disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Force Majeure

Buchanan shall not be liable for failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, regulatory delays, permit refusals, carrier breakdowns, traffic, strikes, labor disputes, weather, border crossings, or other force-majeure events.

Quotes & Estimates

All quotes remain non-binding until accepted in writing or by an agreed electronic agreement. Changing shipment parameters may require a revised quote.

Insurance & Additional Coverage

If you require higher cargo insurance or additional liability coverage beyond our standard limits, you must request such coverage in writing prior to shipping; otherwise, our standard limits apply.

By using our services, you acknowledge and accept the inherent risks of freight transport and the limitations described above.

Frequently Asked Questions About Freight Liability and Legal Disclaimers

What is a freight liability disclaimer?

A freight liability disclaimer explains the risks, limits, and customer responsibilities involved in freight transportation, logistics services, and freight brokerage services. It helps customers understand that delays, damages, regulatory issues, carrier availability, weather, and other events may affect shipments.

Are Buchanan Logistics freight quotes guaranteed?

No. Freight quotes, rate estimates, transit time estimates, and delivery windows are estimates based on the shipment details available at the time of quote. Costs, routes, delivery timing, and shipment conditions may change if freight details, origin, destination, permit needs, or service requirements change.

Does Buchanan Logistics guarantee delivery times?

No. Buchanan Logistics does not guarantee delivery times, transit durations, or the absence of delays, damages, or losses. Freight transportation can be affected by weather, traffic, carrier issues, regulatory delays, border crossings, and other events outside normal control.

What information must customers provide before shipping freight?

Customers should provide accurate freight dimensions, weight, classification, HAZMAT status, origin and destination details, delivery windows, permit needs, loading and unloading conditions, and any special handling requirements.

Who is responsible for freight packaging and documentation?

The customer is responsible for making sure freight is properly packaged, labeled, documented, and ready for transport. HAZMAT freight and regulated shipments must meet applicable laws, documentation rules, and transportation requirements.

What is limitation of liability in logistics?

Limitation of liability means a logistics provider may limit responsibility for freight loss, cargo damage, shipment delay, indirect damages, business interruption, lost profits, or other claims according to the applicable agreement, insurance limits, or service terms.

What does force majeure mean in freight transportation?

Force majeure refers to events beyond reasonable control, such as severe weather, natural disasters, regulatory delays, permit refusals, carrier breakdowns, traffic, labor disputes, border crossing delays, or other disruptions that may affect freight transportation.

Can customers request additional cargo insurance?

Yes. Customers that need higher cargo insurance or additional liability coverage should request it in writing before shipping. If additional coverage is not requested and approved before shipment, standard limits may apply.

Why are legal disclaimers important in freight brokerage?

Legal disclaimers help customers understand freight risks, quote limitations, shipment responsibilities, cargo insurance requirements, liability limits, and the practical realities of working with third-party carriers and transportation networks.

How can customers reduce freight transportation risks?

Customers can reduce freight risks by providing accurate shipment details, using proper packaging, confirming documentation requirements, identifying special handling needs, requesting additional insurance when needed, and communicating delivery expectations before transport.