How do I check payment status on a load?

If you are a carrier and would like to check the payment status of a completed load, please contact the Buchanan Logistics Billing team by emailing carrierpay@buchananlogistics.com. To help us locate your shipment as quickly as possible, include your company name along with the load number, invoice number, or other available shipment details in your email.

Before requesting a payment update, make sure your invoice and all required supporting documents, including the signed Bill of Lading (BOL) and any additional paperwork required for the shipment, have been submitted. Incomplete or missing documentation can delay invoice processing and payment.

If your invoice has not yet been submitted, upload it through the Buchanan Logistics Carrier Portal. Carriers who have opted out of the portal may submit invoices by emailing BCNL@buchananlogistics.com.

Visit the Carrier Portal using the button below.

Our Billing team will review your request and provide an update on the status of your payment as quickly as possible. If you have questions about invoice submission or need assistance before contacting Billing, your Carrier Sales Specialist or carrierinquiry@buchananlogistics.com can also help.

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