Who can I contact about a cargo claim?

If you need to report freight that is damaged, lost, or short, it is best to contact your assigned Buchanan Logistics Account Manager or logistics representative as soon as possible. Buchanan Logistics provides cargo claims management and can help coordinate the claim process and required documentation.

If you do not have a direct Buchanan Logistics contact, email our Claims Department directly at: claims@buchananlogistics.com or call 1-888-544-4285 for assistance.

To help expedite the review, have your shipment or load number, bill of lading, proof of delivery, photos of any damage, and other supporting documentation available.

Additional Shipper Services and Freight Management Information

Shipper Services | On-Time Delivery Support | Freight Lane Requests | Dedicated Freight Capacity | Transportation Technology | The Buchanan Logistics Advantage | What Customers Can Expect from Buchanan Logistics | Can I Track an Order by My P.O. Number?